Warranty Service Addendum

1. Warranty Responsibility

In Canada, customers are typically entitled to a one-year warranty period. For more specific warranty details and important notes, please refer to the following link:  Warranty Policy

2. Replacement Parts and Installation:

Q: How can I obtain replacement parts?
A: If you receive a product with damaged parts that cannot be used, please contact us via Best Buy messages or email our customer service email: donnersmusic_bestbuy@outlook.com

Q: Can I use generic tools to install the replacement parts? Will the installation process cause irreversible damage?
A: As there are many types of instruments with significant differences, we recommend contacting customer service for details about the replacement parts. In general, following the product manual for installation will not pose any risk of damage. Here is the link to the Product Manual

3, French Language Support
If reading in French is more convenient for you, please click here.

 

Fast Shipping

All orders are shipped directly by UPS, FedEx, or Canpar

30-DAY Return Policy

We accept returns for merchandise within 30 days of receipt.

1-Year Warranty

we'll repair or replace your item free of charge this period.

Customers Services

Email：service@camail.donnermusic.com