Shipping policy
SECTION 1-Shipping Choices
We work with UPS,Fedex and CA post.
SECTION 2-Order Take to Arrive
Normally it will take 24 hours to prepare the items. After order being shipped out, it usually takes 2-5 business days to deliver to you.
During holidays or shopping festivals, your order may be delayed 1-3 days in processing and several days in transport based on the shipping company, please wait in patience.
SECTION 3-Track Your Order
Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.
Email: service@camail.donnermusic.com
SECTION 4-Shipping Fee
Shipping Fee Structure:
| Total Order Amount | Shipping Fee |
| Order amount ≤ C$150 | Free Shipping |
| C$150.1 – C$200 | C$11.9 |
| C$200.1 – C$700 | C$17.9 |
| Order amount ≥ C$700.1 | C$27.9 |
SECTION 5-About Package Returned
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
Email: service@camail.donnermusic.com
SECTION 6-About Package Delivery
If your package says it was delivered to your location, please check around porches, at back doors, behind planters, your mail box, or with other household members, neighbors or the leasing/central receiving office if applicable.
In most of the cases, packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
our estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You'll be able to follow your order as it's been sent with trackable service.
If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.
Email: service@camail.donnermusic.com
