We offer a Shipping Protection Plan to safeguard your order. It covers package loss, theft, damage, delivery delays (over 7 business days), and logistics errors. Simply select this option during checkout, and the fee will be added to your total automatically. If any issue occurs, use the guide and link in your post-shipping confirmation email to file a claim. Note that the plan is valid per order (cannot be added/canceled later), and maximum compensation is limited to the product’s purchase price. For help, contact support@xcottons.com.
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We currently ship only to Canada.

Normally it will take 24 hours to prepare the items. After order being shipped out, it usually takes 3-7 business days to deliver to you. 

During holidays or shopping festivals, your order may be delayed 1-3 days in processing and several days in transport based on the shipping company, please wait in patience.

Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.
Email: service@camail.donnermusic.com

Shipping fees will be charged based on the total order value.
Orders under C$150 will enjoy free shipping.
Orders between C$150 and C$200 will incur a shipping fee of C$11.9.
Orders between C$200 and C$700 will incur a shipping fee of C$17.9.
Orders above C$700 will incur a fee of C$27.9.
Due to ongoing international instability, shipping costs have increased and freight charges have been updated accordingly.All fees stated above include shipping charges and applicable surcharges.
Due to logistics upgrades, shipping rules will be adjusted soon. Please take note.

There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
Email: service@camail.donnermusic.com

If your package says it was delivered to your location, please check around porches, at back doors, behind planters, your mail box, or with other household members, neighbors or the leasing/central receiving office if applicable.

In most of the cases, packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

If you still cannot find your package, please contact our Customer Service.
Email: service@camail.donnermusic.com

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.

You'll be able to follow your order as it's been sent with trackable service.

If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.
Email: service@camail.donnermusic.com

All our products are shipped from our warehouse in Canada.