The refund will be processed within 5 days after the package is received, and it will be transferred to your original account.
Paid by Card: in 8-15 business days
Paid by Paypal: in 7-14 business days
Contact our customer service by email for the return authorization.
1. Products with quality-related issues. ca.donnermusic.com will be responsible for shipping fees (within 10CAD), and start the return process from our Service Staff when you want to return the products of your order.
2. Products with no quality-related issues.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;
1. contact us by sending the clear photos or video of the exact problem
2. we will provide you with a satisfying solution in 24-48 business hours.
If there is a coupon or other discount in your order, correspondingly, the enjoyed discounts would be deducted from the actual refund.
(For example, if the item is C$10 with $1 discount, we will refund you C$9 cause you actually paid $9 )
After you have the return authorization from our customer service, we will send you the return shipping address and the RA(Return Authorization ) number.
Items returned without a valid RA number will be disposed and no refund will be initiated, if no customer comes to claim it within 30 days from the date of receipt.
The following items cannot be returned or exchanged:
1. Items with signs of use, wear, damage, dings, scrapes, or lacking of (if applicable) manuals, warranties, accessories, etc.
2. Items with non-returnable marks and free gifts cannot be returned.
3. Downloadable software products
More details can be found in our Return Policy.
Most returns can be processed within 5 business days.
Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 8-15 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
If it is the refund to PayPal account, it will take 7-14 business days.
We apologize genuinely for the inconvenience caused and thank you for your kind understanding. Feel free to contact our customer service for more details.